Before we begin...

So, what is "the retail trifecta"

The "retail trifecta" part 1 - Great store layouts

The "retail trifecta" part 2 - people make a difference

The "retail trifecta" part 3 - technology, point-of-sale and back-office systems

Introducing the twenty steps to achieving the "retail trifecta"

So, what are the three key ingredients to achieving a great shopper experience?

Step 2 - Find me! Location, location, location - but what will work for you?

Step 3 - Awareness and currency

So, let's test your awareness...

Step 4 - Sidewalk interruption

Step 5 - From window to walk in

Step 6 - The Decompression Zone

Step 7 - Sightlines and airspace

Step 8 - Front to back and round and round

Step 9 - Care for your two-legged dogs!

Step 10 - Omnichannel bridge: instore and online

Test your learning - developing passionate and knowledgeable associates

Step 3 - Product and sales knowledge training

Step 4 - Incentives and recognition

Step 5 - "Y'all come back soon, y'hear!"

Step 1 - Point-of-sale systems and how they can enhance the shopper experience

Step 2 - Back-office & inventory systems. Don't damage a great shopper experience.

Step 3 - Seamless retail and online

Step 4 - Shopper recognition and loyalty

Step 5 - Your online store and why it's essential

Understanding what makes a "Good" retail experience

How to "Shop Like a Shopper" - tips from the professional!

Your guide to walking a store as a "shopper"

The Retail Trifecta Checklist and Scorecard

Congrats! Here's what's next...

More resources for you

Before you go...